Dbaas credential update failed

So, we got a new customer and some consultant used his email/password to setup dbaas backup. So, we got a standard backup user created. When i tried updating from IDD console i got,

Sep 26, 2019 6:21:36 AM UTC    Activity Submitted

Sep 26, 2019 6:21:41 AM UTC    Activity Started
Sep 26, 2019 6:21:41 AM UTC    Resetting service credentials, updating the cloud storage password for Service Type DBaaS and Service id : ADB-DATAMART-TEST-DBCS
Sep 26, 2019 6:21:41 AM UTC    Initialization of Backup Config update operation.
Sep 26, 2019 6:21:41 AM UTC    Submitting update config command for vm instance : [ADB-DATAMART-TEST-DBCS]
Sep 26, 2019 6:21:42 AM UTC    DBaaS Tools version in Service Instance [ADB-DATAMART-TEST-DBCS] is an old version [18.2.3.1.0], please consider updating it.
Sep 26, 2019 6:21:44 AM UTC    Backup Config update operation in progress.
Sep 26, 2019 6:36:56 AM UTC    Backup Config update failed due to timeout within [15] minutes.
Sep 26, 2019 6:36:59 AM UTC    Failed to reset cloud storage credential, try again! Error message: Failed cloud storage credential reset for DBaaS service : ADB-DATAMART-TEST-DBCS
Sep 26, 2019 6:36:59 AM UTC    Activity Ended

I used this to update,
https://docs.oracle.com/en/cloud/paas/database-dbaas-cloud/csdbi/update-storage-container-password.html

# rpm -qa|grep -i dbaastools
dbaastools-version_number-release_number

# dbaascli patch tools list

# dbaascli patch tools apply --patchid LATEST 

# /var/opt/oracle/ocde/assistants/bkup/bkup